Safety, Reporting and Complaints Policy

1. Reporting concerns

If you believe a listing, request, image, account, or user behaviour breaches our rules or raises a safety concern, report it to us at hello@yourconnexa.com.

Please include as much detail as possible, such as:

• the name or listing involved (and URL);
• what happened;
• when it happened;
• screenshots or evidence where available.

2. Types of issues you should report

Please report any concerns involving:

• minors or age misrepresentation;
• trafficking, coercion, exploitation, or paid sexual services;
• fraud, impersonation, scams, or fake profiles;
• harassment, threats, stalking, or blackmail;
• non-consensual images or privacy violations;
• illegal or prohibited content.

3. What we may do

We may:

• review the report and relevant account data;
• remove or restrict content;
• suspend or terminate users;
• prevent future access;
• preserve evidence for legal or regulatory purposes;
• contact law enforcement or regulators where appropriate.

Where possible, we will provide you with an update, however we may not always be able to update you due to legal and/or privacy reasons.

4. Complaints

If you wish to complain about moderation, billing, privacy, or safety handling, contact hello@yourconnexa.com.

We aim to review complaints within a reasonable time.